Question:
What is the warranty of the Polychute hose? John W.
Drain Master:
Hi John,
We like to keep things simple, so we do not have a lengthy warranty outlining our way out if the hose fails for whatever reason. Our warranty is: If you ever have a problem with our hose, let us know and we will take care of it! (As long as you have not done something negligent and want us to give you a new hose.) By that we mean drag it behind your RV for 10 miles or melt it on your generator exhaust, etc. We sell waste transfer systems, not simply sewer hoses and this warranty applies to our whole system. Thanks for asking.
With appreciation,
Doug
StatementHi,Thanks for your answer. Will be putting this on my Christmas list. I was a mechanical engineer and looks like you folks have done a great job. John W.Drain Master:Thank you John, we sure appreciate your business. Let us know if you have any further questions. As a mechanical engineer you will like this HepVo Waterless P-Trap.Best regards, Doug
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Statement:Draining and Flushing Holding Tanks
Your procedure for draining and flushing is interesting. I added a few things. First, after hooking up my stinky slinky, I open the gray drain for about 15 seconds to check the stinky slinky for leaks. I fix em before continuing. Second, I drain the black tank then flush it 3 or 4 times by partially filling it with the flush hose and dumping it similar to your procedure. Third, my I put 2 cups of bleach in the gray tank. After 3-4 minutes I drain the gray tank. Fourth, after the gray tank is drained I ”walk the hose” to insure that the stinky slinky is as empty as possible. Fifth, I close the gray drain valve and disconnect and cap the RV drain valve fitting and stinky slinky end. Then I disconnect the other end from the ground connection and stow the stinky slinky. The stinky slinky is pretty clean and doesn’t smell badly, kind of like Clorox. Then I cap the ground connection and that is it. I always leave the disposal facility cleaner than I found it. Dan L.
Drain Master:
Good morning Dan,
Thanks for sharing your dumping procedure, I am happy that it is similar to our recommended method and that you are trying to insure a sanitary transfer of the waste as well as being conscious of not spilling it on the ground. I totally understand your “stinky slinky” issue which is exactly why we designed our own sewer hose from scratch. It took us more than 3 years to find a company that would build our designed hose right here in the US. We found that most RV industry standard products are designed to cost, instead of being designed for the actual purpose. We changed all that with our systems, both Polychute and Waste Master are purpose designed to industrial standards. What that means to you is no more fear of leakage when dumping your holding tanks! You can begin by simply dumping your Black water first, flushing, then dump your Grey and flush.
As for the bleach in the Grey tank, it will eventually dry out the seals in your valves and dissolve the lubricant but more importantly you sound like you are environmentally conscious. If so and you use a holding tank additive like our Pure Power product family, which uses bacteria and enzymes to kill odor and break down the solids, the bleach is killing the very things you are trying to promote in your tanks!
Capping your system is very important and I am sure as an RVer I would enjoy being the next person to use the site you just left. Many times during our 10 years of full timing we had to go back to the office and get another site assigned because the last person on the site had made a mess. Our goal is to make this issue go away for all RVers and it can be done, first by using products up to the job, and with a minor amount of training for RVers. We include the method of dumping holding tanks in every package we ship to our customers as well as it is posted o our web site. I do waste management seminars at rallies whenever possible!
A little food for thought: If the EPA ever took a soil sample in any RV park or resort in the US they could shut down the RV lifestyle! We can prevent this from happening by changing the products used and educating the RVing public.
Have a Happy Holiday and thanks for taking the time to write to us.
In appreciation,
Doug
The days of bending over, getting on your hands and knees and pulling on a handle to dump your holding tanks is now a thing of the past. Switches can be mounted where it is easy to get to, no more reaching under the slide out, bumping your head. Mount an extra switch inside where you want it. Proudly made in the USA.
The Sweet Smell
From a recent customer:
1/14/2010
We replaced our failed Sani Con dump system with your Waste Master product about three months ago and are 1000% satisfied with both the performance and the quality of the materials used.
It’s nice NOT to have the factory-installed hoses leak anymore (the pump dripped since new) and being able to thoroughly empty the tanks in a few seconds--compared to about five minutes with the old one. The pump is a real joy--faster and it really IS cleaner.
The best part is finally getting rid of a very slight sewage odor that persisted since the first day we took our coach out, despite my meticulous tank maintenance program and use of chemicals, now the only thing the dw (Dear Wife) comments on when coming out of the bathroom is how nice the hand soap smells !!!!!!!!!
Thank you for all you help and technical assistance.
Betsy & Tom
Waste Master & Polychute
Historically the products used to transfer the waste from the RV to a ground inlet have been designed and built to cost. This approach has resulted in making dumping the least desirable task related to RVing. Waste Master and Polychute has changed this by providing products designed and built to do the job without making a mess on the ground. Our systems have smooth walls inside, so waste is not caught between the spirals like standard waste evacuation systems--a cleaner flush leaves less smell.
